RETURNS & REFUNDS

All requests for return of goods for credit or exchange must be made via email or our returns portal within 30 days of original order. Timeframe will be extended during Christmas period. Returns must be in the original condition, unworn, with swing tags in place. There must be no sweat, makeup, deodorant, fake tan or marks of any kind. We reserve the right to reject and return your item if these conditions are not met. My Beauty Covered does not accept returns for refunds unless the item is faulty and approved by our quality control team.


Items purchased on sale (including marked down, clearance or sample/second quality items) are final and will not be accepted for return.

As an Australian business, we are regulated by the Australian Competition and Consumer Commission (ACCC). The Australian Consumer Law has consumer guarantees to ensure that, as a consumer, you are receiving a product that is not faulty, is in line with its description and be fit for purchase. The ACCC also highlight that the grounds in which a consumer is eligible for a refund. These reasons do not apply if you have received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. We can offer you a store credit if you wish to return your goods to us in as-received condition (outlined above), however do not offer refunds unless it’s on the rare occasion that the product is received faulty. Prices are subject to change without notice.

All our designs are handmade with care and are inspected before dispatch to ensure only the highest of quality garments are sent to you. In the unlikely event a customer receives a faulty or incorrect item, please email our team at info@mybeautycovered.com within 30 days of delivery, with the subject line Faulty/Incorrect Item – Order # XXX along with a picture of the item and your order number. We will resolve the issue with a replacement, refund, or repair in line with Australian Consumer Legislation.

CUSTOMS AND DUTIES

Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control, and we cannot prepay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

If you choose to refuse a shipment or a parcel is returned to sender, My Beauty Covered reserves the right to charge a fee to cover the costs incurred of shipping and merchant fees.

NEW SUBSCRIBER CODE

Discount code only available to new subscribers via mybeautycovered.com newsletter popup. Discount code must be applied at checkout. Discount cannot be redeemed for cash or credit. No other promotions, discounts or offers to be used in conjunction with. One code per new subscriber.  

CONTACT

If you have any questions regarding this Policy, please contact us here:
My Beauty Covered
PO Box 355 Caloundra QLD 4551 Australia
By email: info@mybeautycovered.com

Last updated: September 13, 2023